Return Policy and Disclaimer | Ceramic Handmade Tiles - Gardenia Garden & Home Decor

Return Policy

At Gardenia Garden & Home Decor, we are committed to ensuring customer satisfaction with our high-quality ceramic handmade tiles. We understand that sometimes returns may be necessary, and we have outlined our return policy to provide you with a hassle-free experience.

Eligibility for Return

To be eligible for a return, please ensure that:

• The product is unused and in its original condition
• The product is returned within 30 days from the date of delivery
• You have the original receipt or proof of purchase

Returns Process

If you would like to return a product, please follow these simple steps:

1. Contact our customer support team via email or phone to initiate the return process
2. Provide the necessary details, including order number and reason for return
3. Our team will guide you through the return process and provide you with a return authorization number
4. Package the product securely, including any accessories, manuals, or promotional items that came with the product
5. Ship the package to our designated return address using a trackable shipping method
6. Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria
7. If the return is approved, we will initiate the refund process using the original payment method
8. Please allow up to 7 business days for the refund to be processed and reflected in your account

Terms and Conditions

While we strive to provide excellent customer service, we have a few terms and conditions regarding returns:

• Shipping charges are non-refundable and return shipping costs are the responsibility of the customer, unless the return is a result of our error
• We cannot accept returns on custom or personalized orders, as these items are specifically made to your specifications
• If the returned product is damaged due to improper packaging, a restocking fee may apply
• We reserve the right to refuse returns that do not meet our return policy criteria

Disclaimer

While we make every effort to provide accurate and up-to-date information, the content on our website is for general informational purposes only. We do not warrant the completeness, reliability, or accuracy of the information provided.

All materials on our website, including images, descriptions, and pricing, are subject to change without notice. We do not guarantee that our products will be free from defects or that they will meet your specific requirements.

In no event shall Gardenia Garden & Home Decor be held liable for any direct, indirect, special, or consequential damages arising out of the use or inability to use our products or website.

It is your responsibility to ensure the proper installation and care of our ceramic handmade tiles. Please follow the manufacturer's instructions and seek professional advice if necessary.

Contact Us

If you have any questions or concerns regarding our return policy or disclaimer, please feel free to contact our dedicated customer support team. We are here to assist you and provide the best possible assistance.